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    Thank you for shopping at originalroyalty.com. We hope to welcome you often.

    Q: How quickly do you respond to emails? Do you have weekend hours?
    A: We generally respond within 48-72 hrs during our regular customer service hours. Please see our contact us page for more details.

    Q: Was my Order History, MP3 purchases and account on the old website transferred to the new site?

    A: No, a new account creation is required. If you had purchased MP3's please send us a quick email with a copy of the invoice to info@originalroyalty.com and we will resend a link to the file(s). You are allowed a maximum of 3 downloads for your MP3 or Digital Files. We encourage to make every effort to backup your downloads. Here are 4 ways to back up your files, click here.


    PAYMENT METHODS

    Q: Which method of payments do you accept?
    A: We accept:

    • Visa®
    • MasterCard®
    • American Express®
    • PayPal

    Q: How many methods of payment can I use in my order?
    A: For Credit purchases, you may only use one Credit Card.

    When using PayPal, you may not use any additional method of payment.

    Q: When will I be charged for my order?
    A: When you place an order, your credit card will be charged immediately for the amount of your order.

    *Some items may arrive in a separate package. You will receive a different shipment confirmation email that will include tracking information for each package.

    ORDERS

    Q: Can I order products in Bulk?
    A: For more information, click here.

    Q: Will tax be applied to my order?
    A: Yes, originalroyalty.com is required by law to charge applicable sales tax to anyone who resides in NY. Tax is based on New York sale tax of 8.875% calculated at time of checkout.

    Q: Can I place my order through email?
    A: Not available.

    Q: How can I cancel or change my order?

    A: Unfortunately, once an order has been placed, it cannot be cancelled or changed. You may find additional information to help with this question on our "Shipping & Returns" page.

    Q: How do I check the status of my order?
    A: We provide information on the status of your order automatically. You don't have to do a thing! You will receive an email confirmation after your order is received and again when it is processed and shipped.

    Q: How do I track my package?
    A: When your order ships, you will receive an email notification that contains the tracking number for your package(s). You can also track your order online, click here.

    Q: When I add an item to my shopping bag, does it guarantee I have the item?
    A: We strive to maintain accurate inventory records but the item is not guaranteed to be available for sale until you checkout your order. Placing an item into your shopping bag does not reserve the item, and the item could sell out if other customers place additional orders for the product before you check out. If we discover inventory discrepancies and unable to fulfill your order a refund will be issued.

    Q: Is there a smartphone-friendly version of the website?
    A: Yes, open your mobile browser and access www.originalroyalty.com.

     

    MUSIC DOWNLOADS

    Q: How many times can I download my MP3 or Digital Files?
    A: You are allowed a maximum of 3 downloads after purchase for your MP3 or Digital Files. We encourage to make every effort to backup your downloads. Here are 4 ways to back up your files, click here.

     

    SHIPPING AND HANDLING

    Q: How long does it take to ship my order?

    A: Please visit our “Shipping & Returns” page.

    Q: I ordered 2 days ago and chose 2 days shipping when I placed my order, why isn't my order here yet?
    A: Shipping arrival, in this case 2 days, begins when your order is processed and packaged by originalroyalty.com and given to the carrier. It does not begin when you first placed your order.

    Q: When will I receive my order?
    A: Please visit our “Shipping & Exchanges” page.

    Q: Can you ship my order to a Post Office Box?
    A: Yes.

    Q: How do I place an order with multiple shipping addresses?
    A: Unfortunately, at this time you cannot send items within a single order to different locations. If you are ordering products to send to different shipping locations, you will need to place separate orders at this time.

    Q: Why is my order taking so long to arrive?
    A: Sometime, we are backlog and our small team of volunteers are overwhelmed. We make every effort to process and ship orders as quickly as possible. This is evident when a new product is released and is popular among customers.

    SHOPPING OUR SITE

    Q: I'm having trouble checking out and/or adding items to my shopping cart.
    A: The issue could be related to the browser that you are using. Our site works best with the most updated version of the most popular web browsers. Please ensure you are using Firefox 3.5 or later, or Google Chrome 2.0 or later. If you are using Microsoft Internet Explorer you might experience some issues.

     

    We appreciate your business and thank you for shopping with us!