FAQ's
We generally respond within 48-72 hrs during our regular customer service hours.
No, a new account creation is required. If you had purchased MP3's please send us a quick email with a copy of the invoice to info@originalroyalty.com and we will resend a link to the file(s). You are allowed a maximum of 3 downloads for your MP3 or Digital Files. We encourage to make every effort to backup your downloads. Here are 4 ways to back up your files, click here.
PAYMENT METHODS
We accept:
- Visa®
- MasterCard®
- American Express®
- PayPal
For Credit purchases, you may only use one Credit Card.
When using PayPal, you may not use any additional method of payment.
For Credit purchases, you may only use one Credit Card.
When using PayPal, you may not use any additional method of payment.
ORDERS
Yes, originalroyalty.com is required by law to charge applicable sales tax. Tax is calculated at time of checkout.
Not available.
Unfortunately, once an order has been placed, it cannot be cancelled or changed. You may find additional information to help with this question on our "Shipping & Returns" page.
We provide information on the status of your order automatically. You don't have to do a thing! You will receive an email confirmation after your order is received and again when it is processed and shipped.
When your order ships, you will receive an email notification that contains the tracking number for your package(s). You can also track your order online, click here.
We strive to maintain accurate inventory records but the item is not guaranteed to be available for sale until you checkout your order. Placing an item into your shopping bag does not reserve the item, and the item could sell out if other customers place additional orders for the product before you check out. If we discover inventory discrepancies and unable to fulfill your order a refund will be issued.
Yes, open your mobile browser and access www.originalroyalty.com.
Access is only granted to a School's official email address with the @israelunite.org address, e.g. iuic.ny@israelunite.org. For complete instructions, click here.
MUSIC DOWNLOADS
You are allowed a maximum of 3 downloads after purchase for your MP3 or Digital Files. We encourage to make every effort to backup your downloads. Here are 4 ways to back up your files, click here.
No, MP3 downloads ordered on originalroyalty.com are not returnable.
Depends on your device, you will need a zip extractor to listen to you mp3 on your device. For instructions on how to extract files to your device, click here.
SHIPPING AND HANDLING
Please visit our “Shipping & Returns” page.
Shipping arrival, in this case 2 days, begins when your order is processed and packaged by originalroyalty.com and given to the carrier. It does not begin when you first placed your order.
Yes.
Unfortunately, at this time you cannot send items within a single order to different locations. If you are ordering products to send to different shipping locations, you will need to place separate orders at this time.